It is possible to plan long modernization of management of IT services by making the right choice of the platform, to paint processes, to support old tools, and it is possible to choose to possess advanced technologies and using the best ITIL practice, to make fast installation and control, to begin to use already today.
The simple cloud platform in use with the convenient portal of self-service allows to make without serious consequences for end users modernization of management of IT services, to provide to business tools for tracking of inquiries, visualization of work of IT, control of all happening processes and the rendered services.
Here are advantages of the use of a uniform cloud accounting system which you get right after the beginning of use and you won’t be able will return to old tools.
- Consolidation of management of incidents, problems, and changes Ensuring coherence of contents of IT processes for the solution of problems of the granting required service level.
- Visual Task Boards Use of the automated distribution of tasks, movement by drag-and-drop, the collaboration of employees for effective work.
- Control over services and assets Automation of detection of the rendered IT services and the used assets for assessment of their cost and the fast decision of the arising incidents.
- The choice of the best solution with use of dashboards and the module of analytics
Use of dashboards gives the complete idea of requests for service, compliance with the level of service and to other key performance indicators. - One window for all inquiries of users Creation of requests for rendering of services and tracking behind their execution through the uniform portal of self-service from a workplace or any mobile device – increases the satisfaction of users.
These are only some advantages of proper service which will estimate interested parties and will make the process of adaptation to new means of ITSM easy and fast. The simple cloud platform in use with the convenient portal of self-service allows to make without serious consequences for end users modernization of management of IT services, to provide to business tools for tracking of inquiries, visualization of work of IT, control of all happening processes and the rendered services.